Any booking for a Star Clippers Holiday is accepted on these terms and conditions and should be read carefully.
Travel requirements: All passengers are required to havepassports that are valid for six months beyond the end ofyour cruise. Visas may be required for certain islands visited.Without the proper entry requirements, passengers may notbe able to disembark the vessels in certain ports of call. Alltravel documents such as passports, visas, proof of citizenship,etc. required for disembarkation at various ports of call are theresponsibility of the passenger. Consult your travel professionalor consultant to determine documentary requirements or entrypermits. Passengers will not be permitted to sail without properdocumentation and no refund of cruise fare will be given to anypassenger failing to bring such documentation.
Luggage: All luggage must be securely packed and clearlylabelled with passenger’s full name, ship’s name, cabinnumber and date of sailing. We recommend travel documents(cruise tickets, passport and visa), valuables, breakable items,medication and hand luggage be hand carried. Star Clippersis not responsible for any loss, theft or damage to passenger’sluggage or personal property which is limited to terms andconditions specified on the cruise ticket.
Embarkation: During embarkation, all passengers must havein his/her possession a cruise ticket, valid passport, and visas(where necessary). Embarkation times are included in cruisedocuments (generally four hours prior to departure time).Passengers must be on board the ship no later than one hourprior to sailing. If all passengers are on board prior to thescheduled departure time, the ship may sail early.
Medical condition/Physical disabilities: Any medical conditionor physical disability that may require special attention ortreatment must be advised to Star Clippers at the time ofbooking. Star Clippers recommends that physically disabledpassengers travel with someone who is able to assist themboth on board and ashore. Our vessels do not have elevatorsor ramps, and access to land is often via ship’s launches.Star Clippers reserves the right to refuse or revoke passageto anyone who, in its judgement, is unfit to travel due to aphysical or mental condition or who may require care beyondthat which can be provided by Star Clippers. Star Clippersregards third trimester pregnancy as a travel risk and reservesthe right to refuse passage to pregnant women. Star Clipperswill not be responsible or liable for any complications relativeto such pregnancy arising or occurring during the entire cruisevacation.
Cruise only fares: All fares are quoted in Euros and areper person based on twin/double occupancy. Fares include:shipboard accommodation, ocean transportation, ship’swatersports programme (except SCUBA diving), all meals andon board entertainment. Fares do not include: port charges,baggage handling, travel insurance, transfers optional air/seaor land programmes, shore excursions, airport facility charges,taxes/fees, nor do they include items of a personal nature suchas alcoholic beverages, soft drinks, laundry, gratuities, gift shoppurchases, medical services, phone calls etc.
Guarantee of fares: Passengers with confirmed bookings underdeposit, or who have made final payment, shall be protected inthe event of a price increase. However, excluding the precedingcase, Star Clippers reserves the right to increase all pricesappearing in this brochure without prior notice, including portcharges and fuel surcharges.
Deposit and payment: To secure your reservation for all cruises,excluding Ocean Crossings, a deposit of 600 Euros per personfor Owner’s Suites/Cabin, Deluxe Suites, and Category 1cabins, or a deposit of 500 Euros for Category 2 to 6 cabins isrequired within 7 days of booking. Final payment is required 60 days prior to departure. For Ocean Crossings, a deposit of 10% of the cruise fare is required, within 7 days of booking,and will be forfeited in case of cancellation. Final payment forOcean Crossings must be made 120 days before departure. Allpayments may be made by either cheque, Visa, Mastercard,Discover or American Express. Only cashier’s cheque orcredit card are accepted on bookings made within two weeksof sailing. Please make cheques payable to Star Clippers. Allreservations are subject to cancellations if payments are notreceived by the due date.
Cancellations and refunds: For full refund of cruise fare oncruises excluding Ocean Crossings, notice of cancellation mustbe in writing and received by Star Clippers no later than 91days prior to sailing. If a cancellation occurs, the followingcharges will be assessed:
For all cruises (EXCLUDING OCEAN CROSSINGS)
90 to 60 days prior to departure = loss of deposit
59 to 30 days prior to departure = 50%
29 days or less prior to departure = No refund
For Ocean Crossings
Up to 120 days prior to departure = loss of deposit
119 to 90 days prior to departure = 25%
89 to 75 days prior to departure = 50%
74 days or less prior to departure = No refund
Refunds will normally be made to the booking party. Star Clippers can only be responsible for refunding amounts actually received. If cancellation fees are charged by air carriers, pre/post hotels, or suppliers they will be deducted from any refundmade. No refunds will be made to passengers who do not boardthe ship or passengers who cancel after the start of the cruise.
Rights reserved and limits of responsibility: The transportationof passengers and baggage is governed by the terms andconditions of the Contract of Passage contained in the cruiseticket. The passenger’s acceptance of the ticket contract andacceptance of passage on the vessel constitutes acceptanceof the terms, conditions and information contained in thisbrochure and the cruise ticket. It is recommended that youread the terms carefully. Star Clippers reserves the right at itssole option and discretion and that of the Captain of the shipwithout liability for damages or refund of any kind to deviatefrom the ship’s advertised or ordinary itinerary or route, todelay advance or cancel any sailing, to omit or change portsof call and may, but is not obliged to, arrange for substantiallyequivalent transportation by another vessel and/or by othermeans of transportation, to cause the passenger to disembarkfrom the ship temporarily or permanently, to tow or to be towedor assist other vessels, or to perform any similar act which, inits sole judgement and discretion, is justified for any reason.Star Clippers may for any reason whatsoever cancel any sailingat any time before departure of the ship including the event offull-ship charter. In such events, Star Clippers’ only liabilitywill be to refund to the passenger the amount it has received forthe cruise ticket.
Independent Contractor / Limit of liability: Star Clippers’liability and responsibility does not extend beyond the vessel:any arrangements made by or for passengers either beforeboarding or when disembarking are at the passenger’s own risk.Star Clippers does not own or control any airlines, groundtransportation or hotels. As a convenience to our passengers,Star Clippers may sell tickets for shore excursions or arrangeother services which are operated by independent contractors,Star Clippers shall not be responsible in any way whatsoever forany damage, loss, injury or death arising in conjunction withthe services provided by these independent contractors.